NLU is a form of Artificial Intelligence that uses software to understand the intent behind what users are saying, and allows bots, for example, to respond to them in the right way.
Helm is one of the first companies to provide Natural Language Understanding (NLU) in all 11 South African languages, which they’ve been perfecting for five years thanks to their large footprint in Africa.
In addition to NLU, Cellfind will be able to offer its client base the advanced technology Helm has developed over the years.This includes:
- Helm Engine: the beating heart of their suite of automation products;
- Helm Chat: automating conversations for text-based applications;
- Helm Voice: converting user input from speech to text and text to speech;
- Helm Vision: using computer vision to convert images into actionable insights.
Cellfind is part of Digital Ecosystems (a subsidiary of the DNI Group) and proudly supports the financial, insurance, medical, media, and telecommunication sectors. Swanepoel continues: “Our strong base of technical skills and locally-owned intellectual property guarantees superior customisable products and value-added services. We’ve brought together robust and practical services to support and grow businesses in South Africa. Helm will step in as our intelligent assistant provider, allowing us to ramp up our offering.”
Helm will also be helping Cellfind train its sales reps in order to offer the advanced technology to its client base with confidence.
“Thanks to our collaborative approach to working with our partners, we’ve already reached over 500 million users. Helm’spartnership with Cellfind will see us grow that number by innovating and pushing boundaries with world-class technology. This is only the start of an exciting journey.” concludes Zanetti.
