Helm Product Suite

Helm Engine™

Imagine using Artificial Intelligence to automate everyday tasks, improve production line efficiencies, or create multilingual intelligent assistants that can handle billions of messages without you having to lift a finger.

Helm Engine™ is the platform that houses our suite of automation products. It can be tailored to provide innovative solutions to your unique business challenges. Helm Engine™ can be utilised to automate virtually any business process, from streamlining a production line to providing meaningful interactions with customers.

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Benefits

Any Helm Engine™ application can be customised into a bespoke solution.

Continually improve on past performance, through the use of Machine  Learning.

Makes use of Natural Language Understanding (NLU) and Natural Language  Processing (NLP) to facilitate meaningful interactions with customers.

Translate multiple kinds of input – including text, voice and visuals – to generate appropriate and accurate responses.

Speak to your customers in any language, including all 11 official languages of South Africa.

Use on multiple platforms including WhatsApp, Messenger and Telegram.

Integrate with existing back-end channels.

Technical features

Natural Language Understanding (NLU) and Processing (NLP)

Machine Learning, Machine Vision and Machine Translation

Speech Processing

Speech-to-Text / Text-to-Speech

Multimodal – it understands and responds to text, voice and visual inputs

Multichannel – it’s channel agnostic and compatible with WhatsApp, Messenger and more

Multilingual – understands and speaks all 11 SA languages and any others

Workflow builder

Enhanced reporting

Automatic language detection

Third-party integration and orchestration: (ITSM Integration)

Manual and active labelling

Intent Recognition, Sentiment Analysis, Entity Extraction, Tone Analysis

AI-powered recommendation systems

Helm Engine™ is the foundation of our suite of standalone products, which can be customised to your specific business needs.

Helm Chat™

Automates meaningful conversations with your customers on text-based applications, augmented with responsible use of AI when appropriate.

Ideal for

Customer self-service

Sales lead generation

Benefits

Build a better customer experience centered around automation

Talk to your customers in their preferred language

Integrate with existing channels and back-end systems

Automate tasks and free up employees for more complex or unusual queries

Technical features

All features of Helm Engine™

Helm Handover, which transfers complex queries to humans

Omnichannel transport integration

Aggregator integration

Broadcasts: HSM tool and subscription manager

Payment integration via payment gateway aggregator

Manual and active labeling

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Helm Gen™

Helm Gen™ makes use of a pivotal advancement in the realm of Large Language Models (LLMs) called Retrieval-Augmented Generation (RAG). RAG combines the strengths of LLMs with retrieval mechanisms, making it particularly valuable for business use cases because it only uses what you want it to use. Helm Gen™ uses RAG to provide a Generative AI solution that operates within brand bounds, while limiting ‘hallucinations’ by limiting the amount of content it is exposed to.

Think Chat GPT, but instead of exposing your brand to the entire history of the internet, we only give it the content you want it to have.

Ideal for

Banking

Retail

Telecommunications

Healthcare

Travel and Hospitality

Insurance

Education

Media

E-commerce

Benefits

Automate customer-facing brand functions

Provide customer support and self-service for common queries

Generate and qualify leads

Provide technical support based on brand FAQs

Generate real-time responses to account inquiries, transaction details

Process customer claims

Assist with financial education

Help your customers with bookings and research

Manage policies and accounts

Provide personalised learning, student support and financial education

Control over the domain-specific data your customers are exposed to

Data accuracy and recency

Lower cost compared to customised LLMs

HelmGen™ technical capabilities

Integration with external knowledge bases, including databases, PDFs, company FAQs, Webpages etcetera

API Integration with external data sources (web search, external databases)

Realtime information retrieval

Multi-modal retrieval support, able to retrieve text, images, meeting transcripts, spreadsheets, powerpoint slides and other media formats

Custom retrieval pipelines tailored to enterprise needs.

Bespoke guardrails (PII identification, hallucination detection, profanity guard, attempted jailbreak detection)

Hybrid Search (RAG + keyword search combined)

Metadata filtering

Dynamic Query Expansion, which automatically enriches user queries by adding relevant synonyms, related terms, or domain-specific jargon to improve retrieval accuracy

Domain-specific, fine-tuned retrieval models – custom-trained retrieval models for specific industries to enhance domain relevance.

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Helm Voice™

AI that allows you to seamlessly convert speech to text and text to speech in virtually any language.

Ideal for

Call centres

Benefits

Help visually-challenged customers or those struggling with literacy

Provide call centre agents with real-time transcripts

Generate analytics to improve call centre performance

Analyse and understand customer sentiments

Analyse call centre agent performance.

Reduce reliance on call centre agents, freeing them up for complex queries

Boost call center productivity.

Technical features

All features of Helm Engine™

Automatic language detection

Automatic Speech Recognition in all 11 local languages

Text to Speech in all 11 local languages

Custom Text to Speech

Adding/restoring sentence punctuation

Speaker diarisation / identifying speaker among multiple attendees

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Helm Vision™

Uses computer vision, object recognition and tracking to convert images into actionable insights and real- time analytical output.

Ideal for

Production line quality control

Retail and warehousing

Manufacturing

Benefits

Reducing production waste and overheads.

Reduce human error and objectivity

Improve product quality and consistency

Integrates with existing back-end systems

Technical features

All features of Helm Engine™

Computer vision - OCR, object recognition and tracking

Image annotation and captioning

Image quality analysis and recommendations to improve the quality of photos submitted

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Transform your business with the power of AI

Helm Engine™

Helm Engine™ is the foundation of our suite of standalone products, which can be customised to your specific business needs.

Helm Chat™

Automates meaningful conversations with your customers on text-based applications, augmented with responsible use of AI when appropriate.

Helm Gen™

Helm Voice™

AI that allows you to seamlessly convert speech to text and text to speech in virtually any language.

Helm Vision™

Uses computer vision, object recognition and tracking to convert images into actionable insights and real- time analytical output.

Helm Engine™ in action