Leading with Courage and Conviction to Shape the Future of CX

At Helm.africa, customer experience (CX) is driven by values-led leadership. Jeané van Greunen shares how courage, integrity, and human connection shape CX strategies that deliver measurable impact across global markets.

How Multilingual AI Can Transform Customer Experience in South Africa

Discover how multilingual AI is transforming customer experience in South Africa. From real-time translation to code-switching, see how AI helps brands connect, retain, and support customers in every language they speak.

Why Chatbots Aren't Enough: The Rise of Intelligent Assistants

Chatbots are no longer enough. Discover how Intelligent Assistants — powered by AI, multilingual support, and real problem-solving — are transforming customer experience for South African enterprises.

SA Company Uses AI to Break the Language Barrier

Helm's unique approach to AI allows them to automate customer communication in any of South Africa’s 11 official spoken languages.

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Technology Innovation Awards celebrates Helm for cutting edge Customer Experience solutions

Helm hits 1 billion messages with DStv Assist

Chat-based self-service assistant transforms the customer experience for Africa's entertainment giants

Free legal help for all South Africans

Helm helps local lawyer change Customer Experience and bring LUMA Legal to life